The lurch into a purely digital world has disrupted traditional channels of value. It doesn’t have to. Communicators simply need to re-orient themselves to both the business and the aesthetics of networks and data. Data driven value streams have different forms. The fundamental problem in the music and entertainment industries is that contracts are structured according to value streams that presume industrial models (one:many), in a world that presently operates under a network model (many:many). Failure is predictable and inevitable. The value stream of TV is only a little closer to the mark, as it’s driven by similar models.
In a data-driven world consumers seek out products. Entertainment products are as likely to be a network, cable or YouTube video as a book, a DVD, a meal at Chucky Cheese or Benihana or music CD. If we want it, we get it, one way or another. People pay for convenience, even when they can get content free. Value here is entirely in packaging and concept. Ethos water makes people feel better about paying too much the help Starbucks give to the charity of their choice (or creation?). We want it we get it. People buy free network TV shows from the iTunes Music Store to watch on a 2†screen. Make a good show, they’ll watch it… IF they ever hear about it. But make no mistake: Content remains king. If you have no content, you have no vehicle for carrying any coherent message in today’s culture.
And so we have filters. Those filters used to be networks or a few dozen cable channels and periodicals. Now we have blogs, Google rank, Amazon reviews and lists, Craigs List, MySpace, and home pages for every Tom, Dick and Creepy Uncle Harry. All filter and shape our perspective on a mediated world.
Any and all fiters can be useful. Using filters is unfortunately not an automatable task, but there are things we can do to enhance our standing. Still, at the end of the day, for individual communicators, it requires a lot of rote work and time. Some key strategies:
ACTIVE professional associations and formal and informal networks including trade groups as well as myspace. Your goal is visibility within field, understanding of state of the art, and the market at large.
Regular assistance provided to people on the best forums in your industry establish you and your staff as expert. Always respond to FAQs, and use a tasteful but clear and linked signature, never flame. Maintain contact with people AND your own posts… Rewrite history! Revise your own ignorance! Or, at very least, update your sig with current contact info, so when someone google the frequently asked question they can respond to your brilliant reply with their personal followup!
Don’t forget to encourage employees etc to participate as well - expand and expound your expertise.
Instead of pitching a single idea to millions of snow-blind eye-balls, networked communicators deliver and connect more complex messages in many different venues at once, and rely on the market itself to sort/discover/expose them. This can only be accomplished through old fashioned grunt work: companies devote armies of telemarketers to blanket markets via cold-calls, or primitivly targeted numbers. Direct mail, Spam, same thing different channel. Data-driven systems substitute real human presence and pseudo-customization for raw numbers.
This is why product placement is somewhat effective (to whatever extent it may be - I’m not convinced it is, but this explains that perception - ): Marketing messages are stored and delivered in the props and script of a program. This can be disruptive to the narrative when taken to extremes (think Disney), but if nothing else, product placement assumes lifestyle-driven, imitative forms build brand or product awareness (think Starbucks).
The most powerful brands are built around products. Apple’s computers remain also-rans in computer sales, but their iPod reshaped the music delivery, consumer electronics, and computer markets all at the same time. Products can define function, but functionality determines success (ie acceptance or market dominance). iPod not only just worked, simply and elegantly, it looked cool, and connected your unwired world of stuff (your CD collection, your photo album, your little black book) to the wired ones (not just your computer desktop but your stereo, and now tv!).
TV marketing will be entirely absorbed by content. This does not imply it will disappear. It will grow. Product podcasts, comparison charts, digital tools and gadgets that connect products, people and marketing to the web at once must be concieved, created and delivered. Each is inherently more resource and knowledge intence than old-school commercials. In the new world we face simpler choices:
• deliver neo info-mercials on demand to prospective customers and clients when your product is needed (via your web site and YouTube)
• pay someone to push your content to queries that best imply demand (Google AdWords).
• pay for inline placement and old-style name drops (no or minimal content creation necessary).
TV Commercials are already effectively the walking dead. But the need to deliver the messages they carried remains as alive as ever. The aesthetics of delivering information are begining to emerge. Lets be clear: Aesthetics are related to function as well as form in a networked, data-driven culture. Hence the need for a new term describing the unique aesthetic systems for products consisting of reliant upon networks and data.
So here’s the bad news: We are beyond the tipping point. Attention is currency. While old-timey industrial media corporation wrestle society to invent and assert perpectual intellectual property control, all of mankind has moved well beyond them. Anything that can be seen, heard or played on a digital device can be copied easily at no cost, with sufficient quality for most casual purposes. The genie is out of the bottle, and cannot be stuffed back in. The corporations themselves will be dismantled and outlawed before people accept novel and draconian regulation, or buy crippled, criminalizing products.
The good news is that adaptation is well underway. Commercials and marketing are more necessary than ever, and clever campaigns never more important or valuable. Communicators with solutions are rare, but the solutions emerging are ever more obvious.